Terms of Service

Last updated: 2026-04-28. These terms govern your use of the oddly platform operated by Oddly Even Group Pte. Ltd., Singapore.

1. Acceptance

By creating an account, connecting any data source, or otherwise using the Service, you agree to be bound by these Terms of Service ("Terms") and the Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not have such authority or do not agree to these Terms, do not use the Service.

2. The Service

oddly is a marketing-intelligence platform for Shopify brands. It connects to Shopify, Google Ads, Google Analytics, Google Search Console, and Meta Ads (the "Connected Sources"), surfaces money-at-risk alerts, drafts cleanup recommendations, and (where you have explicitly approved or delegated) writes a narrow set of changes back to Connected Sources. The exact features available depend on the plan tier you subscribe to (Watch, Nudge, or Steer).

3. Your account

You must provide accurate registration information and keep it current. You are responsible for maintaining the confidentiality of your dashboard token and any OAuth credentials you grant to the Service. Notify us immediately at [email protected] if you suspect unauthorised access. One account per legal entity unless we agree otherwise in writing.

4. Your responsibilities

• You are responsible for your Shopify store, your ad accounts, and your business decisions. The Service surfaces signals and recommendations; you are the operator of the underlying business.
• You are responsible for ensuring you have the right to grant the Service the OAuth scopes it requests, including any consents required from third parties whose data is held in the Connected Sources.
• You are responsible for reviewing recommendations before approving them on the Nudge tier, and for understanding which delegated automations you have enabled on the Steer tier.
• You are responsible for keeping your billing information current.
• You are responsible for compliance with the terms of service of every Connected Source. The Service does not relieve you of obligations to Shopify, Google, or Meta.

5. Data + integrations

The data you authorise the Service to access from Connected Sources remains yours. We process it on your behalf to operate the Service, as described in the Privacy Policy. We do not sell your data, do not use it to train models that other customers can access, and do not use it to build advertising profiles.

You may revoke any Connected Source's authorisation at any time. Some features depend on specific sources; revoking access for those sources will disable the dependent features without affecting the rest of the Service.

6. Intellectual property

oddly owns the Service, including the platform code, the dashboard, the digest format, the recommendation logic, the documentation, and all related trademarks (including the "oddly" wordmark). You receive a limited, non-exclusive, non-transferable, revocable licence to use the Service during your subscription, solely for your internal business purposes.

You retain ownership of (a) all data you submit to the Service, (b) all data flowing in from Connected Sources you control, and (c) any reports, exports, or briefs the Service generates from your data. You grant oddly a licence to use that data only as necessary to provide and improve the Service for you, and to produce aggregated, anonymised statistics that cannot be tied back to you.

Feedback you provide is non-confidential. oddly may use it to improve the Service without obligation to you.

7. Billing, trial, refunds

• Watch tier. Free, no card required.
• Paid tiers. Nudge is USD 59 per month. Steer is USD 149 per month. Prices exclude any applicable taxes, which are added at checkout where required by law.
• Trial. Paid tiers include a 14-day trial. The card you provide at signup is not charged during the trial. We email you 3 days before the first charge. Cancel before the trial ends and you are not charged.
• Renewal. Paid subscriptions renew monthly until cancelled.
• Refunds. Refunds are issued only where required by law. Charges for partial months are not pro-rated on cancellation.
• Failed payments. If a payment fails, we will retry per Stripe's standard schedule. The Service may downgrade to Watch tier or suspend until the balance is settled.
• Price changes. We will notify you by email at least 30 days before any price change takes effect on your subscription.

8. Cancellation

You can cancel any time from your portal. Cancellation takes effect at the end of the current billing period. Your data is handled per the retention rules in the Privacy Policy.

9. Acceptable use

You agree not to:

• Use the Service to violate any applicable law, including data-protection, advertising, consumer-protection, or anti-spam law.
• Probe, scan, reverse-engineer, or otherwise attempt to bypass the Service's security or rate limits.
• Use the Service to send unsolicited commercial messages or to operate any service that competes with oddly.
• Resell, sublicense, or share access to the Service with parties outside the legal entity that owns the account, without our written consent.
• Submit data you do not have the right to submit, or that infringes the rights of a third party.
• Submit data that is unlawful, harmful, harassing, or invasive of another's privacy.

We may suspend or terminate accounts that violate this section, with or without notice.

10. Availability + support

We aim for 99.5% monthly uptime measured at the request layer. The Service depends on Connected Sources whose availability we do not control; outages at Shopify, Google, or Meta will degrade specific features for the duration of the outage and are not counted against our uptime target.

Support is provided by email at [email protected]. We aim to respond to first-tier support requests within two business days.

11. Warranty disclaimer

The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise, including any warranties of merchantability, fitness for a particular purpose, title, or non-infringement. We do not warrant that the Service will be uninterrupted, secure, or error-free, that defects will be corrected, or that the Service will produce any specific business outcome.

12. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of data, loss of goodwill, or business interruption, arising out of or related to these Terms or the Service, whether based on contract, tort, negligence, strict liability, or otherwise, even if a party has been advised of the possibility of such damages.

oddly's total cumulative liability arising out of or related to these Terms or the Service will not exceed the amount you paid to oddly in the 12 months immediately preceding the event giving rise to the claim. For the Watch tier (free), oddly's total cumulative liability is limited to USD 100.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law.

13. Indemnity

You will defend, indemnify, and hold oddly harmless from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to (a) your use of the Service in violation of these Terms or applicable law, (b) your data or your use of Connected Sources, or (c) any third-party claim that your data infringes the rights of a third party.

14. Termination

You may terminate by cancelling your subscription. We may terminate or suspend your account if you materially breach these Terms, if you fail to pay within 14 days of the due date, or if we are required to by law. On termination, your access to the Service ends, and your data is handled per the retention rules in the Privacy Policy. Sections 6, 11, 12, 13, and 16 survive termination.

15. Changes to these terms

We may update these Terms from time to time. For material changes, we will notify you by email at least 30 days before the change takes effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the change, your remedy is to cancel before the effective date.

16. Governing law

These Terms are governed by the laws of the Republic of Singapore, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the courts of Singapore for the resolution of any dispute, except that either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual-property rights.

17. Contact

Operator: Oddly Even Group Pte. Ltd., Singapore.

Contact: [email protected].